Refund policy

1. RETURN PERIOD

  • We offer a 30-day return window, starting from the day your package is delivered.
  • Please ensure that the return shipment is sent back to us within this 30-day timeframe.

2. RETURN CONDITIONS

  • All items must be returned unworn, in their original condition, and with all tags attached.
  • Original shipping costs are non-refundable.

Note on “Buy 1 Get 1” Promotions

  • Both items must be returned together for a full refund or store credit. If only one item is returned, we unfortunately cannot provide a refund or store credit.
  • Items in this promotion can be exchanged for a different size or color of the same product.
  • If you wish to exchange only one of the items, please return the one you want to exchange and keep the other.

3. RETURN COSTS

  • You are responsible for the cost of return shipping.
  • Return shipping costs vary depending on your courier choice and country of residence.

4. RETURN PROCESSING TIME

  • If you request an exchange when registering your return, we will begin processing it immediately, ensuring your new item is shipped out as quickly as possible.
  • We strive to process all returns promptly. Once your returned package arrives at our warehouse, we will process it within 10 business days.
  • You can track the delivery status of your return using the tracking information provided. After we have processed your return, you will receive a confirmation email.
  • Refunds: After the refund is processed, it can take up to 3 business days to appear in your bank account, depending on your payment method and financial institution.

5. RETURNS FAQ

  1. What can I do if my exchange product is no longer available?

    • Please contact our customer service team for alternative options. If you have already created a return and the product is sold out, we will proactively reach out to find the best solution.

  2. Where can I find my order number to register my return?

    • Your order number is included in the confirmation email you received after placing your order. If you did not receive this email, our customer service team will be happy to assist you.

  3. What should I do if a product is delivered faulty or damaged?

    • Although rare, products can occasionally be damaged during shipping or production. Please email support@brazaniwatches.com with photos and a description of the issue. We will work quickly to resolve this for you.

  4. What if I need to return my order outside the 30-day period?

    • Please make every effort to return your order within 30 days. If that isn’t possible, we may offer an exchange for a replacement item or issue a voucher, depending on the circumstances. Contact our customer service team to discuss available options.

If you have any additional questions or concerns regarding our Refund Policy, please feel free to reach out at support@brazaniwatches.com. We’re always here to help and ensure you have the best experience possible.